Sidon Water LLC and Sidon Water Ltd (collectively referred to as “Sidon Water,” “we,” “us,” or “our”) are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.
1. Company Information
- Sidon Water LLC
11777 Bernardo Plaza Ct, Suite 208
San Diego, CA 92128, USA - Sidon Water Ltd
18 North Street
Glenrothes, Fife KY7 5NA, UK
2. Scope of This Policy
This Privacy Policy applies to personal information collected through:
- Our website: www.sidonwater.com
- Online account registrations
- Sales and marketing campaigns
- Customer service interactions
- Other communications and services provided by Sidon Water
3. Information We Collect
We may collect and process the following categories of personal information:
- Contact Information: Name, company name, postal address, email address, and telephone number.
- Account Details: Username, password, and other credentials used to access our services.
- Communication Data: Records of correspondence, including emails, phone calls, and messages.
- Marketing Preferences: Information about your preferences in receiving marketing from us and your communication preferences.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
4. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: Register you as a new customer, manage your account, and deliver our products and services.
- Customer Support: Respond to inquiries, provide after-sales support, and manage customer relationships.
- Marketing Communications: Send you updates, newsletters, promotional materials, and information about events, webinars, and trade shows, in accordance with your marketing preferences.
- Payment Processing: Process payments and manage billing information securely.
- Legal Obligations: Comply with legal and regulatory requirements.
- Improvement of Services: Analyse usage data to improve our website, products, services, and customer experiences.
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfil our contractual obligations to you.
- Legal Compliance: Processing is required to comply with legal obligations.
- Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and communicating with you.
- Consent: Where required by law, we will obtain your consent before sending you marketing communications.
6. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, IT support, and marketing services.
- Legal Authorities: Regulatory bodies, law enforcement agencies, or other parties as required by applicable law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new business entity.
We ensure that any third parties with whom we share your data are subject to appropriate data protection obligations.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, including transfers between our operations in the United States and the United Kingdom, where data protection safeguards are in place. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure servers.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and applicable legal obligations.
10. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information.
- Objection: Object to the processing of your personal information.
- Restriction: Request restriction of processing your personal information.
- Portability: Request transfer of your personal information to another party.
- Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us using the contact details provided below.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and for marketing purposes. For detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.
13. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: enquiries@sidonwater.com
- Phone: +44(0)1592 407807
- Address: Sidon Water, 18 North Street, Glenrothes, Fife KY7 5NA, United Kingdom