Company: Oriole Bar
Industry: Hospitality
Location: London, UK
System Installed: Integro Eco
Date Installed: July 2024
Case Study
Overview
When the Oriole Bar team took over their new premises in London in mid-2024, they immediately recognised the challenges posed by the area’s hard water supply. As a busy high-end cocktail venue, maintaining pristine ice quality, clean bar equipment and efficient dishwashing systems is essential for presentation, customer experience, and operational efficiency.
To proactively combat limescale, the bar installed the Integro Eco unit on the incoming cold-water main. The goal was to protect equipment, reduce maintenance, and improve water-related performance throughout the premises.
Situation
Like many businesses in hard-water regions, Oriole Bar experienced visible scale buildup on:
- Ice machines
- Bar taps and spray rinsers
- Dishwashers
- Drinking water filters
Limescale caused inefficiencies, reduced equipment lifespan, and required frequent manual cleaning. For a premium hospitality brand, these issues can lead to costly downtime and compromise customer presentation standards.
Solution
After researching alternatives, the venue installed an Integro Eco conditioner in July 2024. The system was fitted directly to the cold-water main supplying the bar’s equipment, ensuring whole-site protection without the need for chemicals, salt, or regeneration cycles.
The solution aligned perfectly with their goals:
- Reduce scale formation throughout the premises
- Improve equipment efficiency
- Extend filter lifespans
- Reduce cleaning frequency
- Protect operational uptime
Results
Since installation, Oriole Bar has observed significant improvements across their water-dependent systems:
✅ Hoshizaki ice machines remain scale-free and continue producing clean, clear ice ideal for premium cocktails.
✅ Bar taps and spray cleaners are no longer suffering from limescale buildup.
✅ Enclosed dishwasher units show little to no scale issues.
✅ One older dishwasher requires only a simple wipe-down, a notable improvement from previous conditions.
✅ Drinking water filter lifespan has tripled, reducing replacement costs and downtime.
✅ Staff and customers have both commented on the quality and taste of the drinking water.
Across the bar, equipment is running more efficiently with reduced maintenance requirements.
What the customer had to say?
“The system works great as an initial protector against limescale and has made our equipment far more efficient. We will be looking at rolling these out, and I would also like one at home!”
Conclusion
The Integro Eco has proven to be a highly effective, low-maintenance solution for hard-water protection in a high-volume hospitality environment. By preventing scale formation at the source, Oriole Bar has protected critical bar equipment, improved consistency in drink service, and reduced operational costs.
The management team is now exploring wider rollout across additional sites-and even domestic installation-based on the success of the system.